1000 GIG transceivers and cables are covered by our lifetime warranty. The warranty covers defects in materials or workmanship under normal use for the warranty period that applies to the 1000 GIG product you have purchased for as long as 1000 GIG or our partners continue to supply or manufacture the warranted product.
1000 GIG will provide customers with new, rebuilt, refurbished or alternate equipment of equal or improved quality, as exchange equipment (or part thereof) to replace eligible defective equipment. Any alternate equipment will meet or exceed the specifications of the replaced equipment.
The 1000 GIG lifetime warranty is non transferable and applies only to the original purchaser. Warranty begins from the date of shipment from a 1000 GIG facility. The warranty is extended to products purchased, installed, and used for the purpose for which such equipment was originally designed.
A Lifetime Warranty means the warranty period extends to the practical life of the product under normal use.
Lifetime Warranty period by products:
| Product | Practical Life | Warranty Period |
| Transceivers | 5 Years | 5 Years |
| Direct Attach Cables | 5 Years | 5 Years |
| Active Optical Cables | 5 Years | 5 Years |
The above warranties cover only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, and usage not in accordance with product instructions, acts of nature, or improper installation or repairs made by anyone other than 1000 GIG or an authorised third-party service provider.
Once a return authorisation is obtained, the customer is responsible for packing and shipping the product to which its warranty claim relates to a service facility designated by 1000 GIG. Failure to return the equipment (or part thereof) may be grounds for termination of the warranty and/or suspension of any future advance exchange privileges until such outstanding defective equipment has been returned.
DISCLAIMER OF WARRANTY
EXCEPT AS EXPRESSLY PROVIDED IN THIS STANDARD WARRANTY POLICY STATEMENT, 1000 GIG HEREBY EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, CONDITIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BY WAY OF EXAMPLE AND NOT LIMITATION, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. LIMITATION ON LIABILITY NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, IN NO EVENT WILL 1000 GIG BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING LOSS OF PROFITS, WHETHER ARISING IN CONTRACT, TORT, WARRANTY OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS SET FORTH HERE WILL APPLY EVEN IF THE REMEDIES OF ERROR CORRECTION, REPAIR OR REPLACEMENT, REPERFORMANCE OF SERVICES AND REFUND OF PAYMENTS COMPLETELY FAIL OF THEIR ESSENTIAL PURPOSE. NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, THE LIMIT OF 1000 GIG LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, BY STATUTE OR OTHERWISE) TO CUSTOMER OR TO ANY THIRD PARTY CONCERNING THE 1000 GIG EQUIPMENT OR SOFTWARE LICENSES SOLD TO CUSTOMER AND WARRANTED HEREUNDER, 1000 GIG PERFORMANCE OR NONPERFORMANCE, OR IN ANY MANNER RELATED TO THIS STANDARD WARRANTY POLICY STATEMENT, FOR ANY AND ALL CLAIMS WILL NOT IN THE AGGREGATE EXCEED THE ACTUAL AMOUNTS RECEIVED BY 1000 GIG FOR THE SPECIFIC PRODUCT WITH RESPECT TO WHICH SUCH CLAIM IS MADE. GOVERNING LAW AND JURISDICTION.